CRM Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CV CRM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤝 B2B

🏠 Real Estate

☁️ SaaS

B2B • Real Estate • SaaS

CV CRM is a comprehensive software solution designed to enhance the sales management of real estate developers, builders, and land developers. It offers an intuitive, fully online platform that streamlines the entire sales journey from lead generation to post-sale customer relationship management. With over a decade of experience and more than 1000 clients, CV CRM incorporates advanced features such as lead qualification, sales automation, and integration with various tools to improve productivity and customer retention.

📋 Description

• Assist customers in resolving technical issues by providing support and guidance • Support customers via chat, Microsoft Teams video calls, and email • Answer frequently asked questions, troubleshoot issues, and provide general customer support • Create content for the knowledge base • Ensure an excellent customer support experience with CV CRM • Improve the support team’s structure and processes through continuous improvement • Train support representatives in customer communication best practices and issue analysis and resolution • Conduct benchmarking, take courses, and participate in mentoring programs to enhance support quality • Work closely with the development team to identify and resolve bugs and improve systems

🎯 Requirements

• Excellent verbal and written communication skills, with clarity and objectivity • Empathy and active listening • Creativity and initiative to find solutions and handle different situations • Dynamic, proactive, and collaborative profile • Curiosity and eagerness to learn about new technologies, tools, and processes • Strong analytical skills and adaptability • Ability to make decisions based on data and information • Organization and attention to detail • Knowledge of Excel • Experience with customer service and support software and platforms • Must reside in São Paulo or Rio de Janeiro • Experience providing customer service and support via chat, especially in technology or software companies • Knowledge of or experience with the real estate market and its processes is a plus

🏖️ Benefits

• 100% remote work, offering greater flexibility and quality of life • Meal allowance through iFood Card • SulAmérica health insurance • Dental insurance • Access to Moodar, TotalPass, and Wellhub platforms for health, wellness, and quality of life • Feedz, an employee engagement and experience platform • Home office allowance • Birthday day off • Annual bonus plan, according to company-established criteria