N2 Support Analyst I – Franchise Backoffice

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Grupo Boticário

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🏭 Manufacturing

🍽️ Food & Beverage

💄 Beauty

Manufacturing • Food & Beverage • Beauty

Grupo Boticário is a leading Brazilian beauty company founded in 1977 that emphasizes innovation in beauty solutions while promoting love and inclusivity. The company offers a diverse portfolio of beauty products, including skincare, makeup, and wellness items, while also championing entrepreneurship and social impact through its foundation and various initiatives. Grupo Boticário is recognized for its commitment to sustainability, accessibility, and high-quality products, making it one of the largest beauty platforms in Latin America.

📋 Description

• Execute activation and configuration of infrastructure hardware and devices in new stores or renovations, including POS terminals, displays, fiscal and non-fiscal printers, on-premises servers, network switches and access points • Perform connectivity and equipment functionality tests and validations before store openings • Monitor and manage activation schedules for new stores and infrastructure projects • Ensure deadlines are met and alignment with internal and external teams • Report deployment status and escalate deviations or schedule risks • Provide technical support for hardware, software and connectivity incidents and requests from stores • Perform preventive and corrective maintenance on operational equipment, minimizing downtime and impact on sales • Keep inventory and technical documentation of store IT infrastructure up to date • Propose and assist in implementing improvements to deployment, management and infrastructure support processes

🎯 Requirements

• Completed technical course or university degree in progress in Systems Analysis and Development, Computer Networks, Information Systems or related Information Technology fields • Previous experience in technical support or basic infrastructure/network administration • Basic knowledge of Computer Networks, including TCP/IP, DNS, DHCP and structured cabling • Practical experience configuring and maintaining Windows operating systems, both client and server • Familiarity with hardware support, maintenance and troubleshooting of PCs and peripherals • Experience with ticketing/ITSM tools, especially ServiceNow • Organized and detail-oriented • Proactive with a sense of urgency for critical store issues • Good interpersonal communication skills to interact with technical teams, operations and vendors • Preferred: knowledge of retail equipment and infrastructure, such as POS, TEF (electronic payment integration), barcode scanners and fiscal/non-fiscal printers • Preferred: basic familiarity with ITIL or other IT service management methodologies • Preferred: familiarity with Google and Microsoft services • Preferred: basic technical certifications such as CompTIA A+ and Cisco CCNA • Preferred: development of automations using PowerShell or Apps Script • Preferred: building dashboards using Looker Studio • Preferred: development and implementation on AI platforms, including building agents and automations

🏖️ Benefits

• Flexible medical and dental plans • Medication assistance and health allowance for family members • Free psychotherapy sessions and 24/7 telemedicine • Ongoing prevention programs, mental health care and vaccination • Meal allowance (or on-site restaurant) and food voucher (with an extra voucher at Christmas) • Up to 40% discount on brands within our ecosystem • Gympass/TotalPass for gyms and fitness studios • Home office allowance for hybrid and remote work arrangements • Birthday day off • Pet health plan, discounts through partnerships and travel/accommodation program benefits • Extended parental leave (180 days for mothers and 120 days for fathers) • Support for non-traditional parents and babysitter/childcare assistance • School supplies assistance and child nutrition credit • Dedicated legal, psychological and social counseling • Private pension plan and life insurance • Support in case of parental death and payroll-deductible loan options • Transportation voucher and parking (according to work model)