Senior Support Engineer, SAP Basis

🔥 9 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Provide exceptional remote-based support for mission-critical SAP applications as part of the global customer support team • Research, troubleshoot, and support multiple SAP modules for global clients • Diagnose serious issues and develop, test, package, and deliver fixes in complex, integrated, highly configured environments • Solve complex customer issues using methodical troubleshooting and expert SAP application knowledge • Work closely with customers daily to understand needs, support business change, and deliver high-quality customer experiences • Provide remote-based functional support and training for specialist SAP modules • Support client customizations and share implementation and best-practices advice • Develop application break fixes for critical product defects • Create scripts to identify, analyze, and correct data issues • Manage assigned key accounts as a technical/functional advisor • Provide hands-on assistance using proprietary tools in test environments or via remote client connectivity • Contribute proactively to a 24x7x365 support organization • Collaborate with team members in a virtual team environment • Contribute to knowledge-sharing methodologies, diagnostic tools, and creative processes to improve client experience • Report directly to the Regional Manager, SAP

🎯 Requirements

• 10+ years relevant all-round SAP experience, particularly with SAP Basis • Working knowledge as a system administrator with at least two of: Linux, Solaris, AIX, HP-UX, or Windows • Working knowledge of databases such as Oracle, MS-SQL, DB2, Sybase, or SAP HANA • Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration • Good experience with SLT installation and technical configuration • Experience with database sizing and database performance • Skills in client-facing support • Track record of successful roles in SAP implementation or upgrade projects • Deep working knowledge of supporting business processes • Expertise with S/4 HANA, including full life-cycle implementation experience, configuration, and administration • Knowledge of maintenance/patching mechanics and SAP architecture • Demonstrable history solving complex problems across multiple modules • Fluent English speaking, reading, and writing • Ability to work flexible hours, including evenings, weekends, holidays, and outside standard business hours • Ability to work remotely from a home-based office in a virtual environment • Bachelor's degree in Computer Science or related field, or equivalent experience • SAP certification(s) preferred • Experience with SAP SWPM tool nice to have

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of top-performing team members • Remote-based work from a home-based office • Flexible hours, including remote support environment • Rimini Street Foundation community and charitable initiatives