Level 2 Technical Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fast2Mine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Fast2Mine is a mining-focused technology company that provides SaaS solutions for the minerals sector, offering telemetry and equipment monitoring, maintenance control, mining control, business intelligence and predictive analytics to improve operational efficiency, fuel management, safety and sustainability. The company monitors thousands of assets across dozens of mines globally and positions itself as a B2B partner helping mining operators turn data into actionable insights for faster, safer and more sustainable operations.

📋 Description

• Diagnose and resolve level 2 issues, such as database, server, and network failures • Monitor systems and servers to ensure availability and performance • Document support activities in ticketing systems • Work collaboratively with other IT team members to resolve incidents and implement improvements • Perform preventive maintenance and updates as required

🎯 Requirements

• Practical experience working as a Level 2 Technical Support Analyst, with autonomy in resolving tickets • Ability to independently create, analyze, and execute SQL queries • Proactive mindset and ability to anticipate issues • Good communication skills, focusing on empathy and clarity in customer interactions • Strong analytical and problem-solving skills • Team spirit and collaboration • Good knowledge of Excel • Strong SQL background • Availability for weekend shifts from 09:00 to 22:00, Saturday or Sunday as scheduled • English • Experience in the mining industry or knowledge of mining considered a plus • Degree in Engineering, Systems Analysis, or a Technical degree in Mining is a plus

🏖️ Benefits

• Health insurance • Dental insurance • Career development plan • Profit-sharing (PLR) • Life insurance • Food allowance • Meal voucher • Flexible schedule • Day off • Commuter benefit (Total Pass) • Employee referral program • Onboarding kit