Customer Support Analyst

Job not on LinkedIn

🕒 August 20

🇧🇷 Brazil – Remote

💵 R$1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Convenia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

Convenia is a digital platform that offers automated HR and payroll solutions for small and medium-sized enterprises (SMEs). It simplifies processes such as employee onboarding, benefits distribution, vacation management, and payroll handling, while providing features for performance evaluation and integration with accounting systems. Designed to enhance efficiency and compliance, Convenia centralizes HR functions, ensuring a streamlined experience for both HR departments and employees. This platform aims to promote a digital culture within organizations, making human resources more strategic and responsive to the needs of employees.

📋 Description

• Respond to and resolve customer questions, requests, and issues via written channels such as email and chat • Record and track interactions, ensuring appropriate follow-up and timely resolutions • Collect and relay customer feedback and suggestions, providing relevant insights to the Product team • Meet and exceed performance targets defined by the support strategy, maintaining high standards of quality and efficiency

🎯 Requirements

• Experience in customer support • Familiarity with success metrics such as CSAT, TMA (Average Handling Time) and TME (Average Waiting Time) • Knowledge of customer support tools (Zendesk, Movidesk, Blip, HubSpot) • Bachelor's degree completed or in progress • Plus: experience in HRTechs or technology companies focused on HR solutions

🏖️ Benefits

• Remote work • BRL 1,200/month on the iFood Benefits card for meal/food allowances • Onboarding allowance - BRL 500 in iFood Benefits home office balance • Compact Unimed health insurance plan (no co-pay and no deductions for the primary insured) • Bronze dental plan • Life insurance • Pipo Saúde - health benefits partner • Wellhub (formerly Gympass) • Kaledo - our perks club • Zenklub - mental health and emotional well-being platform • Creditas - payroll-deductible loans and salary advances • Unit - financial advisory • Childcare assistance • Birthday day off