Support Analyst I – Franchise Backoffice

🕒 August 19

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Boticário

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🏭 Manufacturing

🍽️ Food & Beverage

💄 Beauty

Manufacturing • Food & Beverage • Beauty

Grupo Boticário is a leading Brazilian beauty company founded in 1977 that emphasizes innovation in beauty solutions while promoting love and inclusivity. The company offers a diverse portfolio of beauty products, including skincare, makeup, and wellness items, while also championing entrepreneurship and social impact through its foundation and various initiatives. Grupo Boticário is recognized for its commitment to sustainability, accessibility, and high-quality products, making it one of the largest beauty platforms in Latin America.

📋 Description

• Execute the activation and configuration of infrastructure hardware and devices in new stores or during remodels • Perform connectivity and equipment functionality tests and validations before store opening • Monitor and manage the activation schedule for new stores and infrastructure projects • Ensure deadlines are met and maintain alignment with internal and external teams • Report deployment status, identifying and escalating deviations or schedule risks • Provide technical support for incidents and requests related to store hardware, software, and connectivity • Perform preventive and corrective maintenance on devices and equipment in operation • Keep the inventory and technical documentation of store IT infrastructure up to date • Propose and assist in implementing improvements to deployment, management, and infrastructure support processes • Work on the standardization and modernization of more than 4,000 Grupo Boticário points of sale

🎯 Requirements

• Completed technical course or in-progress degree in Systems Analysis and Development, Computer Networks, Information Systems, or related IT fields • Previous experience in technical support activities or basic infrastructure/network administration • Basic knowledge of Computer Networks (TCP/IP protocols, DNS, DHCP, structured cabling) • Practical experience configuring and maintaining Windows operating systems (clients and servers) • Familiarity with Hardware Support (PC and peripheral maintenance and troubleshooting) • Experience with ticketing/ITSM tools (ServiceNow) • Organized and detail-oriented • Proactive with a sense of urgency • Good interpersonal communication skills • Knowledge of retail-specific equipment and infrastructure (e.g., POS, TEF, barcode scanners, fiscal/non-fiscal printers) is a plus • Familiarity with ITIL or other IT service management methodologies is a plus • Familiarity with Google and Microsoft services is a plus • Basic technical certifications such as CompTIA A+ or Cisco CCNA are a plus • Experience developing automations via scripting (PowerShell, Apps Script) is a plus • Experience building dashboards using Looker Studio is a plus • Experience developing and implementing AI platforms, including building agents and automations, is a plus

🏖️ Benefits

• Flexible medical and dental plans • Medication assistance and health allowance for family members • Free psychotherapy sessions and 24/7 telemedicine • Ongoing mental health care, prevention programs, and vaccination programs • Meal allowance (or on-site restaurant) and food allowance (with an extra allowance at Christmas) • Up to 40% discount on brands within our ecosystem • Gympass/TotalPass for gyms and fitness studios • Home office allowance for hybrid and remote work modalities • Birthday day off • Pet health plan, benefits through partner agreements, and travel/accommodation program advantages • Extended parental leave (180 days for mothers and 120 days for fathers) • Support for atypical parents and babysitter/childcare assistance • School supplies assistance and child nutrition credit • Dedicated legal, psychological, and social counseling • Private pension plan and life insurance • Bereavement support for loss of parents and payroll-deductible loan options • Transportation allowance and parking (depending on the work model)