N2 Support Analyst

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

💵 R$4k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Krater Soluções Contábeis e Empresariais

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Krater Soluções Contábeis e Empresariais is a Brazilian accounting and business services firm that provides comprehensive outsourced financial and HR solutions to other companies. With over 20 years of experience and more than 1,000 clients, it offers services including accounting and tax compliance, BPO accounting and finance, HR outsourcing and payroll, recruitment and selection, audits, consultancy, company formation, governance, condominium accounting, trainings, and online accounting supported by advanced technology and personalized service. The firm emphasizes regulatory compliance (tax and labor), operational efficiency, and identifying opportunities to support client growth.

📋 Description

• Handle and monitor N2 support tickets • Analyze and diagnose technical incidents and issues • Run database queries to support investigations • Analyze logs, APIs, and integrations • Reproduce issues and validate solutions • Guide customers and keep them updated on ticket progress • Escalate requests to the development team when necessary, providing evidence and information for analysis • Follow requests through to completion • Document solutions and contribute to knowledge base updates • Identify recurring issues and opportunities to improve processes and systems

🎯 Requirements

• Knowledge of SQL and databases • Familiarity with REST APIs and integrations • Knowledge of log analysis • Familiarity with systems and web applications • Understanding of software support and maintenance • Experience with N2 support or systems maintenance is a plus • Knowledge of Postman or similar tools is a plus • Experience with CRM, sales force automation, logistics, or enterprise systems is a plus • Experience working at software or SaaS companies is a plus • Proactive approach • Analytical and investigative skills • Problem-solving skills • Organizational skills • Ability to prioritize • Accountability • Strong communication skills • Customer relationship management • Teamwork • Commitment • Own laptop required

🏖️ Benefits

• Work from home • Own laptop required