Support Engineer – Veterinary HealthTech

🕒 August 13

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Execute technical onboarding workflows for new Instinct customers, including environment provisioning, configuration, integration setup, and data imports • Manage customer technical offboarding, including data exports, environment teardown, access revocation, and closure documentation • Perform structured data migrations with validation, transformation, and quality assurance checks • Join live customer calls occasionally to address data validation questions • Own, triage, prioritize, and resolve technical tickets escalated by the Customer Experience team • Resolve environment configuration, integration troubleshooting, bulk data update, and platform-level issues • Partner with Customer Success Managers and Implementation Managers • Set resolution timelines and communicate technical outcomes in plain language • Maintain documentation, runbooks, and customer-specific configurations • Analyze recurring tickets and develop tooling, automation, or documentation improvements • Adapt to new tasks, priorities, and projects as organizational needs evolve

🎯 Requirements

• Hands-on ability to verify AWS environment changes and execute smoke tests • Practical familiarity with AWS RDS, S3, EC2, and ECS • Proficiency in creating, reviewing, merging, and verifying GitHub pull requests • Exceptional written and verbal English communication skills • Ability to lead customer calls and explain complex technical concepts in plain language • Ability to draft high-quality documentation • Foundational understanding of data privacy best practices • Understanding of least-privilege access and secure data handling protocols • Hands-on experience with ticketing/helpdesk platforms such as Jira, Intercom, Front, or equivalent • Background check required as a condition of engagement • Terraform familiarity is a plus • Basic Kubernetes understanding is a plus • Helm experience is a plus

🏖️ Benefits

• 100% Remote Work • Highly Competitive USD Pay • Paid Time Off • Work with Autonomy • Work with Top American Companies • Engagement activities • Work-life balance • Collaboration with a diverse, multicultural global network • Opportunity to work with senior, seasoned professionals