Manager, Pharmacy Operations – West Coast

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

🛒 Retail

⚕️ Healthcare Insurance

Healthcare • Retail • Healthcare Insurance

CVS Health is a large, integrated U. S. healthcare company that operates a nationwide network of retail pharmacies (CVS Pharmacy), walk-in primary care clinics (MinuteClinic), a pharmacy benefit manager (CVS Caremark), and a national health insurer (Aetna). It provides prescription dispensing, retail health services, in-store and virtual primary care, chronic care management, and insurance products, positioning itself at the intersection of healthcare delivery, pharmacy services, and insurance to expand access to care.

📋 Description

• Own financial performance for each pharmacy in the assigned region. • Manage site-level revenue, gross profit, operating expenses, and contribution margin. • Review pharmacy financials regularly and identify opportunities to improve performance. • Partner with finance and leadership to track performance against budget, forecast, and growth targets. • Develop action plans for underperforming pharmacies and ensure follow-through. • Oversee daily operating performance across pharmacies in the assigned region. • Work directly with Pharmacists in Charge to identify and resolve operational issues. • Ensure each pharmacy is operating efficiently, consistently, and in alignment with Pharmacy1st standards. • Support improvements in prescription volume, workflow efficiency, inventory management, and patient service. • Identify operational bottlenecks and implement practical solutions at the site level. • Lead regular business review meetings with each Pharmacist in Charge. • Review key metrics, including revenue, scripts, gross margin, labour productivity, inventory, patient experience, and cash flow. • Establish clear performance goals and accountability for each location. • Track progress against agreed action items after each site visit. • Escalate material issues to Corporate HQ with clear recommendations. • Travel frequently to pharmacies across the assigned region. • Build strong relationships with Pharmacists in Charge, pharmacy technicians, and local teams. • Serve as the face of operations between Corporate HQ and local pharmacies. • Ensure local teams feel supported while maintaining high performance expectations. • Help translate company priorities into practical site-level execution. • Troubleshoot site-level issues related to staffing, workflow, inventory, payer issues, patient experience, or vendor performance. • Identify recurring problems across pharmacies and develop scalable solutions. • Share best practices across sites within the region. • Support standardisation of operating playbooks, reporting cadences, and performance management routines. • Partner with Corporate HQ across finance, pharmacy operations, clinical services, compliance, HR, and growth. • Communicate site-level needs, risks, and opportunities back to leadership. • Support acquisition integration for newly acquired pharmacies in the region.

🎯 Requirements

• 5 plus years of experience in pharmacy operations, healthcare operations, retail operations, or multi-site operations management. • Direct experience managing multiple locations or a regional operating portfolio. • Strong financial acumen and experience owning or managing P&L performance. • Ability to interpret site-level financials and translate insights into action. • Experience leading performance reviews, operating cadences, and accountability systems. • Strong communication skills and ability to work effectively with frontline teams and senior leadership. • Willingness to travel frequently across the assigned region. • High ownership mindset and ability to operate in a fast-moving environment. • Experience in independent pharmacy, retail pharmacy, healthcare services, or multi-site healthcare operations (Preferred)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development