Bilingual Japanese Customer Service Representative

Job not on LinkedIn

🕒 May 15

🐊 Florida, Idaho, +1 more states – Remote

🐊 Florida – Remote 🥔 Idaho – Remote 🍁 Vermont – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls. • Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. • Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the member and customer inquiries. • Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry. • Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. • Performs required training to understand how to use tools available to recall necessary information.

🎯 Requirements

• 1 year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. • High-speed internet with the ability to hardwire via ethernet from cable modem to PC. • 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications. • Japanese Bi-lingual, must pass a written and verbal assessment.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility