Senior Manager, Mental Well-being Operations Innovation

Job not on LinkedIn

🔥 17 minutes ago

🦌 Connecticut, Idaho, +1 more states – Remote

🦌 Connecticut – Remote 🥔 Idaho – Remote 🤠 Texas – Remote

💵 $67.9k - $199.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Identify opportunities to improve operational performance, member experience, scalability, and efficiency through technology, automation, and AI. • Evaluate emerging technologies and develop strategies to enhance member engagement and self-service capabilities. • Serve as a strategic partner to Mental Well-being Operations leadership by providing structured problem-solving, data-driven insights, and clear, decision-oriented recommendations. • Lead opportunity assessments, feasibility analysis, and solution evaluation. • Develop executive-ready business cases, ROI analyses, financial models, and investment recommendations. • Partner across Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to validate concepts and prioritize investments. • Lead a portfolio of technology-enabled initiatives from concept through implementation and scale. • Translate business needs into requirements, workflows, operating models, and user experiences. • Drive launch readiness, testing, adoption, change management, and value realization. • Partner with Technology and Product teams to ensure solutions are scalable, usable, and aligned with business needs. • Develop and manage execution plans, milestones, dependencies, risks, and success metrics. • Provide concise, transparent communication to stakeholders and leadership regarding progress, risks, and outcomes. • Define KPIs and performance frameworks to measure adoption, operational impact, financial outcomes, and member experience. • Analyze business, workforce, operational, and member data to identify trends, opportunities, and improvement actions. • Establish reporting and governance processes to monitor performance and optimize results over time.

🎯 Requirements

• 7+ years of experience in healthcare strategy, product, analytics, technology, innovation, or a related field • Demonstrated success leading complex, cross-functional initiatives in matrixed organizations • Strong analytical and quantitative skills, including advanced Excel proficiency; experience with SQL, Tableau, Power BI, Looker, or similar tools is a plus • Experience developing business cases, ROI analyses, financial models, and executive-level recommendations • Ability to synthesize complex data into clear insights, decisions, and action plans • Exceptional communication, executive presentation, and stakeholder management skills • Proven ability to balance strategic thinking with operational execution • Strong project and program management capabilities, including risk management, prioritization, and delivery oversight • Ability to navigate ambiguity, influence without authority, and drive results in fast-paced environments • Strong ownership, accountability, attention to detail, and bias for action.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility