Senior Manager – RunOps

Job not on LinkedIn

🕒 May 9

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $130.3k - $260.6k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Execute the enterprise SRE strategy, including SLOs, SLIs, error budgets, and reliability roadmaps. • Establish reliability standards and practices across the applications, backend services, APIs, data platforms, and AI workloads. • Drive a culture of reliability-by-design and operational excellence across engineering teams. • Lead adoption of AIOps capabilities for proactive issue detection, alert noise reduction, and predictive failure prevention. • Partner with the AI Platform team to integrate LLMs and ML models into operational workflows (log summarization, anomaly detection, remediation). • Own enterprise observability strategy across metrics, logs, traces, and user experience monitoring. • Lead enterprise incident response, escalation, and post-incident learning (blameless postmortems).

🎯 Requirements

• Bachelor's degree in Computer Science or equivalent work experience required, one additional year of experience is required for each year of college not attained. • 10+ or more years of production support or service delivery experience. • Experience working with a managed services vendor. • ITIL Qualified & Expert knowledge of ITIL disciplines. • Experience managing 3rd parties and 3rd party delivered services. • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs