Customer Success Administrator

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CyberOne

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

CyberOne is a UK-based cybersecurity services company that provides 24x7 managed detection and response, incident response, Microsoft security integrations, penetration testing, cloud security, and professional consulting to help organisations build measurable cyber resilience. They deliver AI-augmented MXDR and other managed security services powered by Microsoft technologies, focusing on rapid detection, containment, compliance and continuous risk reduction for enterprise and regulated sectors.

📋 Description

• Collaborate closely with the Head of Customer Success to support a wide range of operational and customer-facing activities • Own and manage the end-to-end provisioning lifecycle of new customer orders • Coordinate and schedule customer service reviews and prepare service reports • Perform database administration and data maintenance • Support internal management processes and reporting requirements • Contribute to Continual Service Improvement initiatives • Identify and recommend process improvements • Provide ad-hoc administrative support across the business • Maintain strong relationships with client service stakeholders • Support sales-related coordination activities • Liaise with suppliers and service delivery partners

🎯 Requirements

• 1-2 years experience in provisioning and project co-ordination • Excellent administrative, organisational and time management skills • Proactive self-starter who can work independently or collaboratively • Strong data handling and presentation capabilities • Exceptional attention to detail • Communicate confidently with excellent written and verbal English skills • Quick to learn and understand new technologies and services • Strong working knowledge of the Microsoft 365 suite • Proven ability to work with Microsoft Dynamics CRM & Service Ticketing systems • Desirable: Experience with billing or revenue-linked delivery milestones • Understanding of contracts, SLAs and service onboarding processes • Experience working remote for overseas companies • Exposure to cyber security services (SIEM, MXDR, endpoint security)

🏖️ Benefits

• Competitive compensation • Strong benefits • Clear path for career progression