Customer Operations Specialist, Dutch Speaker

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CYCLE

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

👥 B2C

☁️ SaaS

💰 Series A on 2023-07

Transport • B2C • SaaS

CYCLE is an electric mobility subscription service offering e-bikes for rental to individuals and businesses. With operations in over 100 cities across Europe, CYCLE provides high-performance electric bikes designed for urban commuting. The company emphasizes convenience with a comprehensive subscription that includes in-house service, maintenance, and theft protection. Customers can choose from a diverse collection of e-bikes featuring innovative designs and capabilities, including a long-range capacity and the ability to handle various terrain. CYCLE partners with companies like Foodora and Fleetfox to expand its reach, catering to a growing community of sustainable transportation enthusiasts.

📋 Description

• Be the main contact for our SMB customers’ subscriptions, billing, and account needs. You’ll handle their day-to-day questions and make sure they get what they need. • Monitor customer accounts and resolve issues quickly to strengthen partnerships. • Collaborate with internal teams to escalate complex cases and orchestrate seamless solutions that exceed customer expectations. • Own end-to-end fulfillment—efficiently coordinate orders, schedule deliveries and pickups, communicate progress, and build customer confidence.

🎯 Requirements

• Fluency in Dutch and English (written and spoken); German is plus • 1–3 years of operations, account management, or customer support experience, preferably in mobility or fleet businesses. • Skilled communicator with ability to handle customer calls professionally and responsibly • Strong organizational skills and attention to detail • Manage multiple accounts simultaneously with speed and accuracy • Handle high-volume work with structured discipline and reliability • Team-oriented mindset with a strong sense of ownership • Problem solver with customer focus • Proficient with CRM platforms (Odoo preferred) • Foundational understanding of logistics operations and delivery management.

🏖️ Benefits

• Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector. • Real impact: Your work improves the lives of many bike couriers. • Trust & responsibility: At CYCLE you can make a difference right away and implement your ideas. • Boredom? Not a chance! Shape the future: As part of our growing start-up, you will help to shape tomorrow's mobility. • International team: Work alongside motivated colleagues from all over the world. Teamwork is very important to us. • Good compensation: We offer an attractive salary, modern equipment, and equity options. • Strong network: You will never be alone — our experienced mechanics will always be at your side.