Engagement Support Specialist

🕒 May 23

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CYPFER

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

Cybersecurity

CYPFER is a global leader in cyber-attack incident response and ransomware post-breach recovery. The company provides a comprehensive range of cybersecurity services, including incident response, ransomware recovery, digital forensics, and cyber risk management. It offers services such as business email compromise resolution, cloud and web application investigations, dark web monitoring, and advisory. CYPFER is known for its rapid deployment of in-house specialists, providing 24/7 global support to ensure businesses stay secure and resilient against cyber threats. With a focus on integrating seamlessly with clients' operations, CYPFER is dedicated to offering unmatched care and commitment to cybersecurity.

📋 Description

• Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements. • Participate in scoping calls and take detailed technical notes to support contract development. • Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution. • Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices. • Support sales and effort estimation during pre-engagement phases. • Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff. • Ensure consistent delivery of high-quality service & support on a client and partner engagement • Ensure consistent, timely resolution (scope and contract) of issues • Ensure consistent professional conduct • Assist in reporting and documentation for client engagements and commercial activities. • Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.

🎯 Requirements

• Bachelor’s degree or equivalent experience (preferred) • Strong presentation and interpersonal skills • Experience supporting executive-level stakeholders and cross-functional teams • Ability to work flexible hours, 24/7/365 environment, including evenings, weekends, and holidays as part of an on-call rotation. • Ability to multitask, prioritize, and manage time effectively. • Prior exposure to the cybersecurity industry or technical incident support (asset).

🏖️ Benefits

• Health insurance • Professional development • Flexible work arrangements