Customer Service Representative

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🕒 April 1

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Dalstrong Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Dalstrong Inc. is a company that designs and manufactures premium kitchen knives and other culinary tools. Known for their innovative designs and high-quality materials, Dalstrong offers a wide range of products including chef knives, paring knives, and full knife sets, as well as cookware, cutting boards, and other kitchen accessories. They are particularly noted for their collaborations with popular media franchises such as Game of Thrones and Batman, creating themed culinary tools. Dalstrong's products are oriented towards both professional chefs and home cooks who seek superior performance and innovative design in their kitchenware.

📋 Description

• Assist customers about product inquiries/concerns. • Make sure that customers are delighted and satisfied with their customer service interaction. • Turn customers around in case they are dissatisfied with shipping/product delays.

🎯 Requirements

• Fully fluent native English speaker. • Proven experience with Achieving Customer Service Excellence. • Experience working with Amazon within a customer service capacity. • Managerial or supervisor experience. • Hard-working, resourceful, self-motivated, detailed, and responsible. • Passionate about helping others and the company succeed. • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis. • Knowledgeable in MS Office, Google Sheets, Project Management tools. • Experience using Freshdesk (or similar) is a plus. • Willingness to work for a single employer exclusively. • Capacity to work additional hours if needed.

🏖️ Benefits

• Work/life balance. • Flexible time-off, holidays, sick days, and a fun remote start-up culture. • Free premium culinary products from our company.