User Support Representative

Job not on LinkedIn

🕒 April 1

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Logo of Endorsed Direct Hiring

Endorsed Direct Hiring

51 - 200 employees

🤖 Artificial Intelligence

🎯 Recruiter

☁️ SaaS

Artificial Intelligence • Recruitment • SaaS

Endorsed Direct Hiring is an AI-powered recruiting solution designed to assist enterprises in screening resumes and finding top applicants with lightning speed. The AI-driven approach minimizes unconscious human bias, reduces applicant review time by up to 90%, and increases hiring efficiency. By integrating with various Applicant Tracking Systems (ATS), Endorsed Direct Hiring offers a bi-directional sync for job and candidate data, enhancing team productivity and helping recruiters identify and evaluate top talent swiftly and accurately. The platform promises human-level quality in AI evaluations, complete transparency in decision-making, and ensures bias-audited, skills-first screenings. It serves as a powerful tool for talent acquisition, internal mobility, and recruitment marketplaces, providing cost-effective solutions across different scales of recruiting needs, from small companies to large enterprises.

📋 Description

• Responding to requests via our direct chat in the application (Intercom) • Responding to emails sent by users complaining or wanting help (Gmail) • Creating content to automate the process of supporting users (blogs, videos, help documents) • Coordinating with our tech team to solve user problems, including but not limited to; not being able to sign in, connecting data sources, redeeming offers, trying to fraud our system, duplicating accounts, etc

🎯 Requirements

• Experience with user support • Amazing human beings who are hustlers and laugh in the face of adversity

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