Area Service Engineer

Job not on LinkedIn

🔥 44 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

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Logo of Danaher Corporation

Danaher Corporation

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Deliver customer support through technical service at Hyderabad, Telangana APT • Install and maintain instruments • Provide basic operation training during installation • Ensure preventive maintenance planning and MOD are performed in a timely manner • Seek timely support for difficult product issues to avoid unnecessary downtime • Maintain recommended spare parts for the full product range • Maintain excellent customer relationships with directly assigned accounts • Adhere to field service policies, procedures, and standards • Report to the State Service Manager – APT region • Support clients across the state

🎯 Requirements

• Must be an Engineering Graduate with B.E./B.Tech. Degree • Minimum working experience of 5 to 8 years in the relevant field • Exposure to customer services (Technical) in the IVD industry • Advanced Technical Competency in one of the Product lines in IVD product • Skills to consultatively help and support technical troubleshooting • Ability to drive corrective and preventive actions to improve service delivery based on customer feedback • Technical field services experience with IVD products (hardware & software) with advanced Technical Skills in one product line in IVD is a plus • Experience generating Service Revenue is a plus • Experience using Customer Relationship Management (CRM) software for Call Handling & Closure in System is a plus

🏖️ Benefits

• Health care program • Paid time off • Flexible, remote working arrangements for eligible roles • Remote work arrangement from home • Competitive benefit programs

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