Field Service Engineer

🕒 July 24

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Accuray

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏭 Manufacturing

🏥 Healthcare

💊 Pharmaceuticals

💰 Post-IPO Debt on 2016-01

Manufacturing • Healthcare • Pharmaceuticals

Accuray is dedicated to creating innovative radiotherapy cancer treatments. They focus on expanding the curative power of radiation therapy, particularly in the fields of oncology and medical devices, with specialized technologies like CyberKnife, Radixact, and TomoTherapy. Accuray aims to improve as many lives as possible through their advanced radiosurgery and radiation therapy solutions.

📋 Description

• Accuray EIMEA is searching for a Field Service Engineer, home-office based in Ludhiana region (India). • The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems. • The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. • Build customer relationships through your effective use of technical knowledge to install, service, and maintain Accuray products. • Solve a broad range of hardware and/or software problems of varying scope and complexity. • Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed swiftly, promoting the highest level of customer satisfaction through timely response, effective communications, professional appearance and efficient repair/maintenance activities. • Accurate and clear documentation of work activities completed in Service software program, providing appropriate detailed audit records of the product service history. • Appropriate care of parts inventory and prompt return of replaced parts to the stock. • Timely completion of Timesheets and Expense reports in dedicated software program. • Assist in the development of service documentation with the Customer Service team. • Training of customer on-site personnel with respect to maintenance and service activities. • Assist in identification and development of Field Support tools and test equipment. • Engage in required product and quality training locally and/or abroad.

🎯 Requirements

• Hold a bachelor's degree in mechanical or electrical engineering or equivalent by experience. • Preferably 2 years’ hands-on experience in Field Service, installation and troubleshooting complex electronic equipment, ideally in medical care industry. • Good H/W and S/W computer skills, including network knowledge. • Ability to quickly learn to use new software tools. • Capable of prioritizing multiple tasks and discerning urgency in a dynamic, fast-paced environment. • Demonstrates exceptional customer relations skills and a robust service-oriented approach. • Be a self-starter and work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory. • Ability to work efficiently with customers and colleagues in difficult and stressful situations. • Represents our company in a positive, professional manner. • Fluent reading, writing, and speaking in local language and English. • Must be comfortable with extensive travel (up to 50% travel time), sometimes on short notice, and occasional after-hours support requirements. • To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

🏖️ Benefits

• Support is provided remotely, from the home office, and by regular on-site visits to hospitals.