Dandy
Healthcare Insurance
Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.
501 - 1000 employees
⚕️ Healthcare Insurance
Senior Manager, CX Strategy – Operations
Job not on LinkedIn
October 30
🇺🇸 United States – Remote
💵 $149.3k - $181k / year
⏰ Full Time
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
Dandy
Healthcare Insurance
Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.
501 - 1000 employees
⚕️ Healthcare Insurance
📋 Description
• Lead the planning, scoping, and management of high-priority, cross-functional strategic initiatives and programs • Identify, map, and optimize core CX processes to improve efficiency • Design and operationalize mechanisms, frameworks, and standardized playbooks • Conduct deep-dive analysis on customer pain points and identify root causes • Develop insights from customer feedback and success metrics • Develop and execute a quality program • Partner closely with stakeholders in Customer Success, Operations, Product, Business Systems
🎯 Requirements
• 8+ years in a Strategy & Operations, Business Operations, or Management Consulting role • Strategic systems thinker • Project management skills • Outstanding written and verbal communicator • Customer-centric mindset • Process Orientation • Data-Driven Decision Making
🏖️ Benefits
• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off
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