DataEQ
Artificial Intelligence • SaaS • Enterprise
DataEQ is a pioneering data as a service company, specializing in structuring social data through the integration of artificial intelligence and human oversight. This approach enables DataEQ to provide powerful insights into customer experience, customer service, governance, risk, and reputation management. The company offers solutions geared towards optimizing customer journeys, improving service response times, and protecting organizational reputation by identifying critical social media conversations in real time. Trusted by leading global organizations, DataEQ's technology underpins a comprehensive strategy aligning market conduct, risk management, and ESG frameworks.
Account Director
Job not on LinkedIn
July 17
DataEQ
Artificial Intelligence • SaaS • Enterprise
DataEQ is a pioneering data as a service company, specializing in structuring social data through the integration of artificial intelligence and human oversight. This approach enables DataEQ to provide powerful insights into customer experience, customer service, governance, risk, and reputation management. The company offers solutions geared towards optimizing customer journeys, improving service response times, and protecting organizational reputation by identifying critical social media conversations in real time. Trusted by leading global organizations, DataEQ's technology underpins a comprehensive strategy aligning market conduct, risk management, and ESG frameworks.
📋 Description
• As an Account Director, you’ll report to the Head of Client Service and take ownership of a diverse portfolio of our largest clients across industries • You'll operate independently, managing your client accounts end-to-end, from onboarding to upselling, with a focus on retention, growth, and value delivery • Your ultimate goal? Ensuring clients understand and use our data to drive better business decisions • You’ll be a trusted advisor, helping clients unlock insights, improve performance, and get the most out of our tools and services • Manage and mentor Account Managers (where applicable), including onboarding, goal-setting, and development • Support the finance team with billing and payment resolution
🎯 Requirements
• A tertiary qualification • 5+ years experience in a senior client service role • Proficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications • Analytical problem solving and attention to detail • Outstanding communication skills in writing and in person • The ability to work flexibly in a fast-paced, performance-orientated environment • A curious, always learning personality • Excited by the scale and potential of the DataEQ vision • Target-driven, determined and energetic • A collaborative colleague who builds strong relationships internally as well as externally • Able to travel locally • An exceptional relationship builder and excellent at getting things done • 2+ years people management experience (desired) • Consulting and customer success experience (desired)
🏖️ Benefits
• Generous annual leave • Market-related remuneration packages (including generous bonus structures for our client-facing team members) • Regular company status meetings to ensure everyone is aligned and working towards the same purpose • Sabbatical benefit after 5 and 10 years of service • Access to optional co-working space • Meeting-free days • A solid work-from-home set up, which includes a contribution towards your WiFi expenses • Compulsory Pension Fund and Group Life benefit, with optional Medical Aid • Personal development budget • Regular team socials (Joburg & Cape Town)
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