IT Customer Support Consultant – German/Dutch/Czech

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• Resolve errors and malfunctions via remote access • Prioritise, classify, and document issues in the ticketing system • Forward unresolved tickets to appropriate support units • Manage and monitor tickets within service level agreements • Maintain and document the knowledge database • Provide first-level support to users and IT staff via phone and email • Receive, process, categorize, and prioritize incidents, service requests, and other inquiries • Escalate requests to second-level support, vendors, or manufacturers when necessary • Track ticket progress and status throughout the lifecycle • Keep customers informed about ticket status

🎯 Requirements

• Strong customer service orientation and multitasking ability • Excellent teamwork and communication skills • Proper phone etiquette and active listening • Strong troubleshooting and problem-solving skills • Several years of experience in customer support or IT helpdesk is ideal • Very good English • Very good German and at least one of Czech or Dutch • Ability to set priorities, classify tickets, and document them

🏖️ Benefits

• Opportunity to gain hands-on IT experience • An open and collegial company culture with a trusting work atmosphere • Flat hierarchies and short decision-making paths • Individual training opportunities and exciting professional challenges • Flexible working hours to support work-life balance • An attractive and modern work environment, including remote work options (Poland only) • Social benefits