IT Customer Support Consultant – German, Dutch, Czech

🕒 July 28

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• Skillfully and routinely resolve errors and malfunctions via remote access • Prioritise, classify, and document issues in our ticketing system • Confidently forward tickets to appropriate support units if unresolved • Manage and monitor tickets within service level agreements • Value knowledge sharing and maintain documentation in knowledge database

🎯 Requirements

• Strong customer service orientation and multitasking ability • Excellent teamwork and communication skills • Proper phone etiquette and active listening • Strong troubleshooting and problem-solving skills • Several years of experience in customer support or IT helpdesk • Very good English • Very good German • At least one of the following languages: Czech, Dutch

🏖️ Benefits

• Flexible working hours to support work-life balance • Individual training opportunities • Exciting professional challenges • Attractive and modern work environment, including remote work options (Poland only)