IT Support Consultant, Bulgarian, German

🕒 July 10

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• Resolve faults and incidents via remote access efficiently and routinely • Clearly prioritize and classify issues and document them in the ticketing system • Escalate tickets to the appropriate support teams when they cannot be resolved • Manage and monitor tickets within the boundaries of our service level agreements (SLAs) • Share knowledge and pass on expertise — documenting information in our knowledge base is second nature to you

🎯 Requirements

• Strong customer focus and the ability to multitask • Excellent teamwork and communication skills • Proper telephone etiquette and active listening skills • Strong troubleshooting and problem-solving abilities • Ideally several years of experience in customer support or an IT helpdesk • Excellent command of Bulgarian, both spoken and written • Good knowledge of German is a plus • Ability to prioritize, classify, and document tickets

🏖️ Benefits

• Stable employment with one of Germany’s largest IT service providers • Opportunity to gain practical IT experience • Open and collegial company culture with a trusting working atmosphere • Flat hierarchies and short decision-making processes • Individual training opportunities and exciting professional challenges • Flexible working hours to support work–life balance • Attractive, modern workspace, including remote work options (Poland only) • Social benefits