Service Manager

🕒 October 29, 2025

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• You act as the central point of contact (all genders) between DATAGROUP and your assigned client base • You are responsible for ensuring compliance with the agreed service commitments to your clients • You support the quotation process, accompany projects through their phases into operational services, coordinate service delivery for clients and manage the involved internal and external units • You analyze customer needs, design and validate technical solutions and translate these into proposals • You monitor, control and coordinate the contractually agreed Service Level Agreements, define and optimize ITIL processes and align them with the customers • You manage the escalation process for the services you are responsible for • You ensure economic targets are met; this includes monitoring KPIs and continuously implementing measures to improve efficiency

🎯 Requirements

• You have a successfully completed degree in Business Administration, Business Informatics, or a comparable qualification • You have several years of professional experience in the described area of responsibility • You possess a very good overall understanding of IT services, ideally hold an ITIL certification, and have experience in independently managing client relationships • You are willing to travel approximately four times per month • You are highly articulate and present yourself confidently, including at management level • Your German and English skills are very good

🏖️ Benefits

• Trusting work environment with flat hierarchies and a first-name culture in a team of friendly, helpful colleagues • Support for work–life balance through family-friendly flexible working hours and the possibility to work remotely (e.g. from home) • Modern, well-equipped office on the Fleet Canal with height-adjustable desks, dual monitors at the workstation, and quiet and breakout rooms • Support for personal and professional development, for example through internal training opportunities • An exciting and varied role in a successful and growing company • Company bike scheme ("JobRad"), employer subsidy for the Deutschlandticket, participation in Corporate Benefits, an employee fan shop, employer contribution to the company pension scheme, and much more • Promotion of departmental and company-wide team spirit through regular company events, such as summer parties and Christmas celebrations, as well as sponsorship of employee participation in sporting events (e.g. HafenCityRun in Hamburg)