Strategic Customer Success Manager

🕒 May 26

🗽 New York – Remote

🗽 New York – Remote

💵 $160k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Dataiku

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $400M Series E on 2021-08

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. Organizations that use Dataiku elevate their people (whether technical and working in code or on the business side and low- or no-code) to extraordinary, arming them with the ability to make better day-to-day decisions with data.More than 450 companies worldwide use Dataiku to systemize their use of data and AI, driving diverse use cases from fraud detection to customer churn prevention, predictive maintenance to supply chain optimization, and everything in between.

📋 Description

• Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing, and technology. • Gains an understanding of client’s use cases and desired business outcomes and helps a large number of licensed users achieve these goals via Dataiku's Product and Services. • Helps clients translate the business use cases they’re trying to crack into data science solutions and works with the customers to provide value assessments around the use cases and efficiency improvements. • Provides guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked. • Implements customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction. • Leverages customer health analytics to identify customer expansion opportunities and downsell and churn risks. • Collaborates with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships.

🎯 Requirements

• 7-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science. • Strong verbal/written communication & presentation skills; extraordinary listening skills • Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve. • Ease in speaking to stakeholders at all levels and various departments, from business executives to data scientists, analysts, and IT. • Must be currently based on the East Coast (Northeastern location preferred).

🏖️ Benefits

• stock options • medical, dental, and vision plans • flexible spending accounts • pre-tax commuter benefits • 401k company match • paid vacations and sick leave • paid parental leave • employer paid disability coverage • additional health and wellbeing perks and benefits