Customer Success Manager

🕒 May 26

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Volaris Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Volaris Group is a company focused on acquiring and developing software businesses. They emphasize a long-term commitment to the companies they acquire, providing a supportive environment for local leaders while ensuring they maintain their unique cultures and relationships with customers. With a successful track record of hundreds of acquisitions, Volaris has not sold any of its portfolio companies, showcasing its dedication to fostering growth and innovation within the software industry.

📋 Description

• Own strategic customer relationships • You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders • You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing • Drive expansion and growth of our solutions • You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward • Manage customer health in a CRM • You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond • Serve as the voice of the customer internally • You will bring customer feedback, feature requests, and sentiment into product and leadership conversations • You will help shape how we build, prioritize, and communicate with customers

🎯 Requirements

• At least 5 years of experience in Customer Success, Account Management, or a related customer-facing role • Experience managing complex, multi-stakeholder accounts in a B2B SaaS or technology environment • Proven ability to learn new complex software • Track record of driving retention and expansion revenue • Strong facilitation and communication skills — comfortable leading cross-functional calls and executive conversations • Familiarity with customer success platforms (ChurnZero experience a strong plus) • Highly organized, proactive, and comfortable operating with ambiguity • Ability to travel up to 30% for on-site customer visits and QBRs • Preferred Experience in the criminal justice, courts, corrections, or public sector technology space or similar “case management” type software systems (healthcare, clinical) • Assisting in enhancing a Customer Success team rollout • Familiarity with implementation or professional services environments

🏖️ Benefits

• Competitive compensation • Comprehensive benefits package • Opportunity to grow as the team scales • Collaborative culture with strong cross-functional support from Product, Sales, and Leadership