Customer Project Manager

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Datakrew

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

🤖 Artificial Intelligence

⚡ Energy

Transport • Artificial Intelligence • Energy

Datakrew is a company that empowers electric vehicle (EV) fleets and original equipment manufacturers (OEMs) with advanced battery intelligence solutions. Their state-of-the-art platforms, such as OXRED and ITUS EV Scanner, provide real-time insights into battery health and charge status, going beyond traditional battery management systems and telematics solutions. Datakrew's solutions are designed to extend the lifespan, improve the safety, and increase the resale value of electric vehicles. They integrate AI and machine learning to give predictive insights that minimize range anxiety and downtime. Trusted worldwide by industry leaders, Datakrew contributes to building a connected EV ecosystem, enhancing operational efficiency and reducing maintenance costs for their customers.

📋 Description

• Understand the technical and commercial scope of customer projects through detailed handover from the sales team. • Manage hybrid projects, including both hardware and software components, along with customized development services. • Plan and oversee the project delivery timeline with structured documentation and consistent progress reporting. • Ensure customer goals and success are aligned with project deliverables through a deep understanding of their needs. • Maintain frequent communication with customers through cadence meetings and various communication channels (Slack, Email, WhatsApp, etc.). • Collaborate with internal technical teams and management to schedule tasks and align resources for timely project delivery. • Use internal back-office management tools to maintain up-to-date project details and progress. • Utilize and be proficient in project management tools such as Monday, Asana, Jira, Bitrix24, etc. • Work efficiently in a remote-first environment using asynchronous communication while coordinating across various time zones. • Translate customer requirements into technical specifications alongside engineering teams, and flag technical risks or trade-offs early in the project lifecycle.

🎯 Requirements

• Proven experience managing customer-facing projects involving hardware and software delivery. • Strong communication skills with the ability to handle multiple communication platforms and channels effectively. • Strong proficiency in written and spoken English (IELTS, TOEFL, or other scores can be submitted). • Experience working in remote-first companies, with a preference for experience in asynchronous communication environments. • Solid technical foundation (engineering, IoT, embedded systems, or SaaS background preferred) combined with strong project management methodology, especially for hybrid hardware+software delivery. • Proficiency in project management tools like Monday, Asana, Jira, Bitrix24, or similar. • Knowledge of IoT hardware and SaaS software certifications and compliances (like CE, RoHS, SOC-2, ISO, etc) is a plus point. • Excellent organizational skills and a structured approach to managing project timelines and documentation. • Strong problem-solving abilities and a customer-oriented mindset. • 4-6 years of hands-on experience with project management.

🏖️ Benefits

• Remote working • Equal opportunity employer • Inclusive environment for all employees