Customer Expert, Czech, Bulgarian or Romanian

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🕒 June 25

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Provide customer support via phone, email, and chat channels • Handle customer inquiries related to products and services in a professional manner • Investigate customer concerns and identify the root cause of issues • Resolve complaints efficiently and ensure timely follow-up until resolution • Research customer cases using internal tools and resources • Maintain accurate customer records and update CRM systems accordingly • Escalate complex issues when necessary to ensure customer satisfaction • Deliver a high standard of customer service across all interactions • Contribute to a positive, collaborative, and team-oriented work environment.

🎯 Requirements

• Fluent or native-level in one of the languages Czech, Bulgarian or Romanian • Good English communication skills • Strong verbal and written communication abilities • Excellent active listening and problem-solving skills • Comfortable using computers and basic technology tools • Customer-focused mindset with a positive and professional attitude • Ability to work independently in a remote environment • Previous customer support, troubleshooting, or customer service experience • Experience working in contact centre, BPO, retail, hospitality, or support environments • Experience using CRM systems or customer service tools.

🏖️ Benefits

• Competitive monthly salary package • 2 additional salaries per year • Full remote work within Greece • Complete relocation support to Greece when required • Flight ticket paid and booked by the company • Temporary hotel accommodation upon arrival • Support with accommodation search process • Private healthcare benefits • Additional employee discounts and perks • Full training provided by certified instructors • Professional development and career growth opportunities • Participation in company events and CSR initiatives • Free online Greek language courses.