Manager, Regional Operations

🕒 May 27

🏄 California, Nevada – Remote

🏄 California – Remote 🎰 Nevada – Remote

💵 $96k - $132k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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DaVita Kidney Care

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Lead a remote team consisting of approximately 9 Patient Pathways Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs • Conduct regular update calls and operating reviews with each direct report • Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory • Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures • Schedule and organize new teammate training, including both classroom training and on-site shadowing • Review financial statements and data • Ownership of territory P&L • Utilize financial data to improve profitability. Prepare and control operational budgets. • Plan effective strategies for financial well-being of Patient Pathways. • Implement new Patient Pathways Program across hospital partners • Meet face to face with hospital partners to discuss current discharge processes • Structure, introduce and train hospital partners on the Patient Pathway program • Identify areas of improvement in the discharge process in individual local markets • Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation • Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace • Conduct Local Market Education, Awareness and Strategy • Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways • Update local operations leadership on the progress and impact of the Patient Pathways program • Discuss ongoing strategies for each market with Patient Pathways and field management • Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies) • Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals • Analyze performance of each market and make recommendations on future action plans based on the analysis • Provide management team with monthly updates regarding the above metrics

🎯 Requirements

• Minimum of two (2) years' management experience required; remote teammate management required; healthcare industry management experience preferred • Minimum of two (2) years' project management and/or project implementation experience required • Minimum of one (1) year experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required • Operational or client management experience across multiple sites required • Track record of developing strategies around growth and operational problem solving. • Partnerships and influence are a part of your leadership tool set. • Experience driving results for your book of business. • You love KPIs and have already been successful in mobilizing resources to impact the team’s performance. • You love a good root-cause analysis and flow chart, and you use these things to track your team’s success in achieving the goal.

🏖️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.