Customer Service Representative 1

Job not on LinkedIn

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that delivers integrated payroll, HR, workforce management, talent management, and benefits administration for employers. It is offered as a software-as-a-service (SaaS) solution designed to help organizations manage employee lifecycle processes, payroll and scheduling in a unified system.

📋 Description

• Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third-party administrator clients to include Medicare Supplement and Life Policies. • Accurately provide information regarding various insurance questions by accessing and updating software system data within company response standards. • Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal. • Maintains working knowledge base of all company products and services. • Complying with company regulations regarding Privacy, confidentiality, and private health information. • Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution. • Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary. • Ability and Flexibility to work various shifts as required. • Able to type speed of 30 wpm with 95% accuracy rate.

🎯 Requirements

• High school diploma or general education degree (GED); and six months related call center experience and/or training. • Associate's degree preferred. • Experience with Long Term Care Insurance preferable in a Call Center setting. • 2 years related call center and customer service experience.

🏖️ Benefits

• Able to pass background screening and drug tests pre and post hire – includes THC • Verification of high school, GED, or college diploma upon request. • Timely responses from three professional references. • Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter. • Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes.