Junior Account Manager

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • B2B

Dayforce is a cloud-based human capital management (HCM) platform that provides integrated payroll, HR, workforce management, benefits, talent, and analytics tools. It is designed for organizations to manage the entire employee lifecycle on a single SaaS platform, streamlining payroll and scheduling, improving compliance, and providing real-time insights. Dayforce is primarily sold to businesses and enterprises as a B2B HR technology solution.

📋 Description

• Manage a small portfolio of low-complexity or developing customer accounts with guidance from a Senior Account Manager • Support delivery of revenue targets for assigned accounts and contribute to overall regional sales goals • Maintain accurate CRM data, including customer activity, opportunities, and forecasts • Assist in preparing quotes, tracking orders, and supporting basic commercial activities • Act as a day-to-day contact for assigned customers on routine topics (orders, status updates, basic inquiries) • Build working relationships with customer contacts and support ongoing account engagement • Develop understanding of customer needs, applications, and business processes • Capture and share customer feedback with internal teams • Work with inside sales, technical service, and supply chain teams to support customer requirements • Coordinate responses to customer inquiries and ensure timely follow-up • Support resolution of routine customer issues related to delivery, quality, or service • Support the introduction of products within assigned accounts through customer follow-up and coordination • Assist in gathering customer input for product development and improvements • Participate in customer discussions related to product usage and applications • Support the execution of account plans developed by Senior Account Managers • Identify basic growth opportunities within assigned accounts and escalate as appropriate • Gain exposure to account planning, pricing, and commercial decision-making processes • Assist with order tracking, demand alignment, and communication of customer requirements • Support coordination of urgent orders and basic forecasting activities • Learn processes related to planning, inventory, and customer supply requirements • Partner with internal teams to ensure timely resolution of customer inquiries and issues • Communicate status updates clearly to customers and internal stakeholders • Escalate more complex issues to senior team members • Participate in customer meetings and internal reviews to build commercial and technical knowledge • Support preparation for customer visits, presentations, and reviews • Follow company policies related to pricing, commercial terms, and customer interactions • Escalate risks or concerns related to customer satisfaction or account performance

🎯 Requirements

• Bachelor’s Degree (Laurea Triennale) in Business, Engineering, Economics, or a related field required • 0-2 years of experience in sales, account management, or related commercial/technical roles (internships or relevant experience acceptable) • Fluency in Italian and English required • German language skills ideal • Willingness to travel domestically and within Europe (approximately 20–30%)