Senior Manager – Specialized Claims

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • B2B

Dayforce is a cloud-based human capital management (HCM) platform from Ceridian that delivers payroll, HR, workforce management, talent management, benefits administration, time & attendance, and scheduling capabilities. It is offered as a SaaS solution for employers to manage payroll, compliance, recruiting, performance, and workforce processes in a single platform.

📋 Description

• Lead a team of adjusters handling the company’s largest and most complex claims. • Provide daily oversight of operations to ensure effective claims handling aligned with corporate business strategies. • Collaborate with leadership to assess resource needs and implement continuous improvement efforts to enhance quality, service, and cost efficiency. • Monitor team performance through file reviews, data analysis, and customer feedback. • Provide coaching, mentoring, and development to professionals in the claim organization. • Make staffing recommendations, participate in hiring and disciplinary actions, and manage salary administration linked to performance. • Serve as a subject matter expert in specialized claim areas. • Oversee complex litigation strategies, direct outside counsel, and manage litigation-related expenses. • Build strong relationships with internal and external stakeholders. • Prepare and deliver reports on business trends, financial activity, and claim outcomes. • Communicate key issues and strategic insights to appropriate audiences, adapting style to ensure clarity and alignment.

🎯 Requirements

• Bachelor’s degree preferred with related claims experience. • JD or equivalent experience strongly desired. • Experience using claims management systems and data analysis tools for documentation, reporting, and process optimization. • Skilled in managing litigation with outside counsel and executing negotiation strategies for high-stakes claims. • Exceptional verbal and written communication skills. • Proven ability to coach and develop individuals and teams to support long-term career growth and build a culture of continuous learning and innovation. • Highly organized with the ability to manage complex projects, workflows, and organizational strategies. • Ability to make sound decisions in high-impact or ambiguous situations and balancing competing demands while ensuring alignment with corporate goals. • Experience managing significant legal or reputational risks and overseeing strategic decision-making across a business. • Must maintain appropriate state adjuster license(s) and continuing education credits.