Client Administrator

Job not on LinkedIn

🔥 7 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that helps organizations manage the employee lifecycle. It provides integrated payroll, HR, workforce management (time & attendance, scheduling), talent management, benefits administration, and compliance features in a single SaaS solution designed for employers and enterprise customers.

📋 Description

• The Client Administrator is responsible for executing and supporting day-to-day client operations across SSI’s healthcare revenue cycle SaaS platforms. • This role bridges client support and client management by ensuring accurate operational execution, reporting, and revenue cycle workflows. • The Client Administrator translates client needs and support activities into structured operational workflows, ensuring consistency, data integrity, and performance improvement aligned to SSI’s A4 (Agile, AI, Automation, Architecture) model. • Execute daily tracking across eligibility (270/271), claims (837), rejections (277), and remittance (835). • Monitor operational performance and identify issues or anomalies. • Ensure timely and accurate processing of client transactions. • Working knowledge of revenue cycle workflows in a provider setting. • Track client KPIs and investigate root cause issues. • Support Client Support Specialists with issue investigation and resolution. • Perform deeper analysis on recurring or complex issues. • Coordinate with Client Manager for escalations. • Generate and maintain client reports, dashboards, and KPIs. • Analyze denial rates, rejection trends, and throughput metrics. • Provide actionable insights to Client Managers. • Participate in client calls to provide operational updates. • Track and complete follow-up actions from meetings. • Support preparation of QBRs and performance reviews. • Identify opportunities for automation and workflow optimization. • Support implementation of ARC auto-corrections and rule enhancements. • Reduce repeat issues through process improvements.

🎯 Requirements

• 3-5 years of experience in healthcare revenue cycle and provider operations. • 1 year of experience with reporting tools, Excel, and/or BI platforms • 1 year of working knowledge of ANSI X12 EDI transactions (270/271, 837, 277, 835) • 1 year of familiarity with SaaS platforms, system configurations, and data workflows. • Bachelor's degree in Healthcare Administration, Business Administration, or related field. • Must be able to proficiently read and write in English. • Must possess effective communications skills with ability to handle difficult situations. • Must be able to make independent judgment decisions with minimal supervision. • Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. • Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

🏖️ Benefits

• Other duties as assigned.