Senior Operational Excellence Analyst

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that unifies payroll, HR, workforce management, time and attendance, benefits, and talent management into a single application. Delivered as a software-as-a-service solution, Dayforce is used by employers to manage the employee lifecycle, payroll processing, scheduling, and regulatory compliance across locations.

📋 Description

• Act as a senior lead for high-complexity, cross-functional projects focused on operational innovation and transformation. • Serve as a key advisor to CEX leadership on best practices, operational risk, and change strategy. • Lead large-scale process improvement initiatives leveraging Lean, Six Sigma, and Agile methodologies. • Mentor and coach Operational Excellence Analysts and other functional stakeholders to strengthen continuous improvement capabilities across the organization. • Architect and implement scalable, standardized processes and governance frameworks across customer operations. • Drive enterprise-wide process documentation, SOP development, and compliance assurance. • Serve as a quality and efficiency champion, embedding continuous improvement disciplines into daily operations. • Perform advanced data analysis using BI tools to identify root causes, performance trends, and improvement opportunities. • Develop executive dashboards and storytelling insights to inform strategic decision-making. • Collaborate with the Performance Metrics & Insights team to define and evolve KPIs that support operational and customer success goals. • Manage enterprise-wide programs and initiatives, including those involving technology integrations, workforce optimization, and customer experience redesign. • Own project lifecycles from discovery through implementation and post-launch evaluation, ensuring alignment with strategic priorities and measurable outcomes. • Anticipate and proactively manage risks, ensuring mitigation plans and clear stakeholder communication. • Lead organizational readiness planning and execution for strategic transformations, including stakeholder alignment, training, and adoption support. • Serve as a liaison between frontline teams and executive leadership, ensuring voice of the customer and employee experience inform change initiatives.

🎯 Requirements

• Bachelor’s degree in Business, Operations, Industrial Engineering, or related field; Master’s degree preferred. • 7+ years of progressive experience in operations, process excellence, or strategy roles supporting contact centers or customer operations. • 3+ years leading large cross-functional initiatives with enterprise impact. • Proven expertise in operational diagnostics, root cause analysis, and design thinking methodologies. • Advanced proficiency in Excel, Tableau (or equivalent BI tools), and process mapping software (e.g., Lucidchart, Visio). • Strong business acumen, strategic thinking, and ability to drive decisions in ambiguity. • Exceptional verbal, written, and visual communication skills; strong storytelling and data visualization, presentation, and problem-solving skills. • Self-starter with strong organizational and time management skills, able to handle multiple priorities with demanding timeframes. • Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. • Willingness and ability to work flexible hours and travel (up to 5%) will include some overnight travel.

🏖️ Benefits

• Remote/Work from Home position • Health insurance • Professional development opportunities • Flexible work arrangements • Mentoring and coaching others • Performance metrics and insights collaboration • Executive dashboards and storytelling insights development