Senior Technology Operations & Reliability Manager

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that unifies payroll, HR, workforce management, time and attendance, benefits, and talent management into a single application. Delivered as a software-as-a-service solution, Dayforce is used by employers to manage the employee lifecycle, payroll processing, scheduling, and regulatory compliance across locations.

📋 Description

• Leads and manages the DevOps and 24/7 SRE teams • Develops and enforces best practices for site reliability • Ensures high availability, performance, and scalability of the call platform • Partners with telecom engineering and vendors to improve resiliency • Oversees telecom-related incident response and corrective action plans • Ensures operational readiness for telecom platform changes • Drives observability and SLO development for call-platform services • Establishes monitoring and alerting strategies • Oversees infrastructure management in AWS • Implements and manages infrastructure as code (IaC) solutions • Drives cloud-native architecture improvements • Ensures compliance with security policies and internal controls • Recruits and develops DevOps and SRE team members • Collaborates with cross-functional teams • Leads tactical responses to cybersecurity incidents • Develops strategic initiatives to improve operational efficiency

🎯 Requirements

• Bachelor’s degree in computer science, engineering, or a related field • Minimum eight (8) years of experience in IT operations, DevOps, SRE, or telecommunications operations • Minimum three (3) years leading people or teams • Telecom, VoIP, or real-time communications platform experience strongly preferred • Working knowledge of SIP, RTP, SBCs, call routing, VoIP/PSTN interoperability • Experience leading operational response for mission-critical communications platforms • Familiarity with telecom observability practices • AWS Certified Solutions Architect – Associate certification required • Expertise in cloud computing, Kubernetes, and infrastructure automation tools • Experience managing 24/7 mission-critical applications • Proficiency in observability and monitoring tools • Hands-on experience with CI/CD tools • Strong knowledge of networking, Linux administration, and troubleshooting complex system performance issues • Experience optimizing enterprise databases and cloud-based storage solutions • Strong analytical, decision-making, and problem-solving skills • Excellent leadership, communication, and stakeholder management skills • Ability to work collaboratively with teams

🏖️ Benefits

• Reasonable accommodations for individuals with documented disabilities • Flexibility in working hours and remote options