Patient Access Representative, L1

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (developed by Ceridian) that consolidates payroll, HR, benefits, workforce management, talent management, scheduling, time & attendance, and analytics into a single SaaS application. It helps employers automate and streamline payroll and workforce processes, maintain compliance, and provide real-time HR and payroll data for enterprise and mid-market customers.

📋 Description

• The Patient Access Representative verifies demographic and insurance information, completes coordination of benefit changes, calculates patient estimates, verifies the accuracy of the surgery prior authorization, and collects patient financial obligations. • Understand patient deductibles, out of network referrals and out of pocket limitations. • Review the account and timing of last patient demographic query to identify missing standard and/or required information. If necessary, contact the patient to complete the information. • Calculate and collect patient liability before or at the time of service. Communicate the liability and explain the calculation low and high amounts when necessary. • Identify the potential need for assistance when the coverage/benefit is either inadequate or nonexistent for a medically necessary service, and if necessary, create a payment plan with the patient and document the agreement appropriately. • Answer automated call center calls and determine whether an outbound call is necessary, either to the patient or to the insurance company. For a call back, assess the call and respond appropriately, attempting to resolve all patient inquiries.

🎯 Requirements

• High school diploma /GED or equivalent working knowledge. • Requires knowledge of one or more of the following: patient financial services or collecting service processes normally acquired over up to two years of work experience. • Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. • Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. • Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

🏖️ Benefits

• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.