Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱45k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Serve as the primary point of contact for customer inquiries and issues via phone, email, and other communication channels • Process, track, and manage sales rep/customer orders using the ACES order platform • Monitor and manage “Contact Us from Aces” emails • Identify, address, and resolve customer questions and concerns efficiently • Maintain a strong focus on customer satisfaction • Develop and maintain in-depth knowledge of customer supply products • Collaborate with internal teams to ensure accurate order processing and seamless customer experiences • Manage multiple tasks and priorities in a fast-paced environment

🎯 Requirements

• A highly proficient communicator in both spoken and written English • Strong customer service orientation • Excellent problem-solving and analytical skills • Strong organizational and time management skills • Ability to function well in a high-paced and at times stressful environment • Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred • 1–3 years of experience in Customer Service, Order Management, Sales Support, or a related role preferred • Strong verbal, written, and English communication skills • Ability to work within US operating hours • Proficient in Microsoft Word, Excel, and Outlook • Comfortable learning and using order management and customer service platforms • Experience working with customer orders, order entry, order tracking, or order management systems • Experience using CRM, order management, or e-commerce platforms is an advantage • Familiarity with sales representative and customer-driven environments • Ability to develop and maintain strong product knowledge to effectively assist customers and sales representatives • Strong ability to manage customer inquiries through email, phone, and other communication channels • Ability to work independently when resolving customer concerns while knowing when to escalate issues to the appropriate team • Strong organizational skills with the ability to manage multiple orders, inquiries, and priorities simultaneously • Experience in the promotional products or customer supplies industry is an advantage

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits • Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth