Customer Success Associate

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Enter orders and handle the end-to-end process until delivery to the customer • Update e-stores with product images, descriptions, pricing, and related information • Handle helpline questions, returns, and exchanges for e-stores • Review backorders, contact customers about issues, suggest alternatives, and process order changes • Perform monthly reconciliation and reporting • Export orders from the site backend, review specific details, and send reports to the team • Document order-related activities in various systems • Build sustainable customer-account relationships through open and interactive communication • Maintain up-to-date records of customer interactions, transactions, comments, and complaints • Follow communication procedures, guidelines, and policies • Perform ad hoc duties as assigned

🎯 Requirements

• Bachelor's degree in Communications, Marketing, Business Administration, or a related field • 1–3 years of customer service, client service representative, or related experience • Strong English communication skills, written and verbal • Ability to work overnight/graveyard shifts in Philippine time or within U.S. operating hours • Proficiency in Microsoft Office applications, specifically Word, Excel, and Outlook • Customer orientation and ability to adapt/respond to diverse types of characters • Experience with inbound and outbound calls, customer retention, and inside sales preferred • Familiarity with CRM systems and practices

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government-mandated benefits employer share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth