SaaS Customer Success Specialist

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Rapid Onboarding & Client Setup • Immediate Outreach: Contact new agency accounts within one business day of assignment; follow up within 24 hours if unacknowledged. • Pre-Meeting Audit: Review and optimize added locations, trade area sizing, keyword selections, and ranking maps before the client onboarding call. • Onboarding Calls: Lead introductory meetings via Google Meet to guide agencies through dashboard navigation, assistant settings, local pages, white-label reporting, and website/Facebook integrations. • Documentation: Record all onboarding sessions and maintain organized records in Google Drive. • Account Growth & Upselling • Identify Opportunities: Audit assigned agency accounts to identify unmanaged GBPs and agencies that are only running small "test" accounts. • Proactive Expansion: Reach out using company templates to showcase ranking improvements and encourage agencies to move from testing to full client rollout. • Support & Internal Collaboration • Frontline Client Support: Serve as the primary point of contact during business hours to answer software questions, troubleshoot setup, and train clients. • Cross-Departmental Coordination: Escalate technical bugs to the tech team with clear documentation (screenshots, account details). • Report regularly to the Sales Manager on expansion opportunities, uncompleted onboardings, and churn risks.

🎯 Requirements

• Client Management: Account management, client communication, and relationship building. • SEO & Digital Marketing: Strong understanding of Local SEO and Google Business Profile (GBP) optimization. • Technical Adaptability: Ability to learn software platforms quickly and explain technical concepts clearly to non-technical users. • Technical Requirements: USB Headset with Noise Cancellation feature • Working Webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps

🏖️ Benefits

• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay