Customer Support Specialist

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱40k - ₱43k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Respond to inbound support requests via email, phone, and/or text message • Provide friendly and timely customer service to auto repair shop users • Assist customers with account access and login concerns • Explain platform functionality and how features work • Guide users on customer text updates, digital vehicle inspection reports, declined service follow-ups, Google review generation, and marketing CRM tools • Troubleshoot basic in-browser tool functions • Replicate reported issues to identify their cause • Escalate unresolved issues through clear and complete bug reports • Track identified bugs and feature requests for submission to the development team • Follow up with customers on the status of reported issues

🎯 Requirements

• Bachelor's degree in Information Technology, Communications, Business Administration, or a related field preferred • 1–3 years of experience in technical support, customer support, or help desk roles, preferably supporting SaaS or web-based software • Prior remote technical support experience is a plus • Strong verbal and written English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in Microsoft Office and Google Workspace • Comfortable troubleshooting browser-based applications, including clearing cache and cookies, checking browser versions, testing in incognito mode, and capturing screenshots and screen recordings • Experience with help desk or ticketing tools such as Zendesk, Freshdesk, HubSpot Service Hub, or Intercom preferred • Familiarity with CRM platforms is an advantage • Experience with bug or task tracking tools such as Jira, Trello, Asana, or ClickUp is a plus • Familiarity with the automotive or auto repair industry is an advantage but not required • Self-motivated and able to work with minimal supervision • Clear, patient, and professional customer communication • Basic in-browser software troubleshooting • Ability to replicate, isolate, and resolve basic software issues • Ability to accurately document bugs, reproduction steps, and feature requests • Ability to work independently and adapt to a weekend and morning-focused schedule

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government-mandated benefits employer share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth