Customer Services Representative

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Respond to client inquiries by email, phone, and chat in a professional, empathetic manner • Meet team goals for response and resolution times on client cases • Educate clients on searches, required forms, and the adverse action process • Help clients create new user accounts and process orders • Train clients on how to use the background screening application • Train new clients on the billing process • Assist other departments in getting information and forms from clients needed to perform searches • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent • 1-2 years of experience in a Client Services department in a call center environment (preferred) • Strong verbal and written communication skills, with the ability to adjust communication style to the audience • Positive, solution-focused attitude • Interest in application support, service delivery, and continuous improvement • Ability to work independently and as part of a team • Regular and punctual attendance • Working knowledge of G-Suite and Microsoft Office (preferred) • Salesforce experience (preferred) • Background screening experience (preferred) • Proven ability to build, nurture, and retain client relationships (preferred) • Ability to sit at a desk and work on a computer for prolonged periods • Ability to navigate multiple windows/browsers, perform extensive internet research, and type 45 WPM (preferred)

🏖️ Benefits

• Remote role • No nights or weekends • Ongoing training • Career growth opportunities