Loan Origination Customer Support

🔥 9 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Extend Your Team

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🛡️ Insurance

📣 Marketing

Healthcare • Insurance • Marketing

Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.

📋 Description

• Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools • Document and log issues, customer compliments, and complaints • Help customers navigate the application flow when required • Track customer experiences across online and offline channels using logs, dashboards, and CRM systems

🎯 Requirements

• At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks • Experienced in customer-facing roles in a loan or mortgage account • Superb communication, collaboration, and problem-solving skills • Proficiency, speed, and accuracy in written communication • Fluency, clarity, and good diction in English • Great organizational skills and time management abilities • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email • Detail-oriented, with strong accuracy in financial-services work • Bachelor's Degree or comparable work experience in financial services • Flexibility to work US Pacific time 9 AM to 6 AM, with a 1-hour break • Must be presently residing in the Philippines