Customer Support Representative

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 $650 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chargeflow

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🛍️ eCommerce

Fintech • eCommerce

Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.

📋 Description

• Help customers use Chargeflow confidently to manage chargebacks and protect their revenue • Build trust and customer loyalty through timely, accurate, and thoughtful support • Bring customer concerns and feedback to internal teams to help improve the customer experience • Provide exceptional B2B client support through live chat and email • Handle billing, technical, administrative, and domain-related inquiries about chargebacks and fraud prevention • Investigate customer concerns, identify next steps, and work toward prompt, accurate resolutions • Provide step-by-step guidance on product usage, features, and troubleshooting • Collaborate with internal teams, manage escalations, and prioritize customer issues • Keep customers informed and collect feedback on their experience • Document and track customer interactions in communication, CRM, and ticketing systems • Maintain strong knowledge of Chargeflow’s products, features, and updates

🎯 Requirements

• 3+ years in customer support roles • Excellent written and verbal English, with the ability to explain complex concepts clearly to customers • Strong attention to detail, sound judgment, and a practical approach to investigating and resolving issues • Ability to manage multiple systems, stakeholders, and customer inquiries while delivering clear, timely resolutions • Practical experience with CRM and ticketing systems • Experience providing live customer support in fintech and for SaaS products (nice to have) • In-depth understanding of chargebacks and fraud prevention strategies (nice to have) • Hands-on experience with Intercom or Zendesk (nice to have) • Familiarity with relevant regulations and compliance standards in the fintech sector (nice to have)

🏖️ Benefits

• Remote work • Full-time employment