Customer Service Associate – ENG

🔥 3 minutes ago

🇵🇭 Philippines – Remote

💵 ₱30k - ₱40k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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StaffRight Careers

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

StaffRight Careers is a remote-first recruitment and staffing agency that connects global talent with businesses seeking long-term, permanent remote roles. The company emphasizes a people-first approach, offering a simple three-stage hiring process (apply, meet the team, get matched), ongoing support after placement, and a focus on work-life balance. StaffRight places candidates across a range of functions—customer service, healthcare support, marketing, e-commerce, supply chain, and more—while prioritizing fit, growth, and transparent communication.

📋 Description

• Handle incoming First Notice of Loss (FNOL) calls and provide telephone customer service • Interact with policyholders, claimants, agents, and internal teams during the FNOL process for Property and Casualty claims • Enter FNOL report details, loss information, and claim documentation into the system • Electronically file documentation • Assist with mitigation letters, towing/salvage coordination, coverage verification, and policy reviews • Process invoices and manage vendor coordination • Maintain accurate client and policy records • Identify workflow improvements and suggest efficient administrative processes

🎯 Requirements

• Excellent written and verbal communication skills in English • Prior experience in administrative support, preferably in an insurance or professional services setting • Availability to work in US time zones • Availability to start within 2 weeks of job offer • Comfortable using time trackers such as Time Doctor • Own laptop/desktop, noise-cancelling headphones, and webcam • Reliable internet connection of at least 50 Mbps • Backup equipment for power and internet outages • Proficiency with Microsoft Office tools and Google Workspace

🏖️ Benefits

• Competitive compensation • Medical insurance for hires in the Philippines/within their country • Paid time off • Sick leave • National holidays included in paid time off • Elite VA program service recognition and rewards • Supportive HR team • Alternative compensation arrangements for healthcare needs for hires in Latin America