Customer Service Representative II

🔥 15 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Handle manual reviews for cancellations and refunds • Support basic troubleshooting for digital subscription platform issues, including receipt uploads and survey errors • Work from existing SOPs in Google Docs • Conduct occasional outbound follow-ups to clarify customer information • Respond to customer inquiries via a maximum of two channels, such as phone, email, or chat • Provide in-depth information about products and services • Resolve complex customer issues efficiently and professionally • Follow up with customers to ensure issue resolution • Accurately document customer interactions in the organization's CRM • Escalate cases to higher-level support or management and ensure efficient resolution • Manage high-pressure situations while maintaining professionalism and composure • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Maintain current knowledge of products, services, and processes through training and continuous learning • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude • Perform other duties as assigned

🎯 Requirements

• Minimum of 2 years of previous customer service experience, preferably in a call center environment • Strong communication skills, both verbal and written • Knowledge and experience with a CRM • Proficient in using computers and various software applications • Strong problem-solving skills • Strong attention to detail • Must be open to night shift • Must be based in the Philippines (remote)

🏖️ Benefits

• Remote work setup • BYOD (bring your own device) • Training programs and continuous learning modules • Equal Employment Opportunity protections