Sourcefit
1001 - 5000 employees
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
Customer Service Representative
🔥 5 minutes ago
🇵🇭 Philippines – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 10%
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Sourcefit
1001 - 5000 employees
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
📋 Description
• Provide support to clients' customers via phone calls, email, and chat • Respond to customer queries via phone, email, or chat • File/create tickets on customer interactions • Familiarize yourself with products and services offered by the client • Record all customer interactions • Escalate issues to another department as needed • Ensure customer satisfaction and provide professional customer support • Perform annotation and basic QA tasks during downtime
🎯 Requirements
• At least 2 years’ experience in a customer service role • Excellent English communication skills • Experience with Zendesk (Nice to have) • Amenable in working at any shift including weekends • Good phone etiquette
🏖️ Benefits
• Work from home until further notice
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