Customer Service Representative

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱27k - ₱35k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Provide friendly customer care and sales support • Resolve customer problems, vendor errors, and shipping discrepancies with same-day responses • Communicate and escalate order issues proactively • Develop positive partnerships with salespeople through proactive support • Review submitted orders for artwork formatting, completeness, accuracy, delivery timeline, and margin • Return non-compliant jobs to pending and notify Sales Representatives • Create and send purchase orders and artwork to vendors • Generate packing slips and backorders • Maintain Job Tracker notes, follow-up dates, and order status • Track orders and confirm vendor receipt, estimated ship dates, tracking numbers, and proof status • Send order acknowledgments and shipping confirmations to customers • Schedule follow-ups for critical and rush orders; expedite or escalate as needed • Process vendor acknowledgments and proof approvals on the same day received • Follow up with vendors for invoices within 48 hours after shipment • Edit purchase orders, sales orders, and job description headers to match vendor invoices • Ensure Job Tracker is completed daily • Build supplier relationships by attending supplier meetings and tabletop shows • Review supplier catalogs and learn product knowledge to provide product ideas and lead times • Perform other duties assigned by the President/Manager

🎯 Requirements

• Highly proficient in spoken and written English • Love for administrative support • Comfortable shifting between multiple priorities • Direct experience in a customer service role • Direct experience handling post-order tracking and shipments • Experience using order management or CRM systems • Strong attention to detail • Team player • Quick to learn company-specific programs • 2+ years of experience in a customer service or order management role • Proficient with Microsoft Applications • Proficient with Google Applications • Direct experience in the promotional industry or relatable e-commerce experience • Preferred: promotional product experience • Ability to work 8:00 AM–5:00 PM CST, Monday–Friday (USA)

🏖️ Benefits

• Work-from-home opportunities • Travel allowances • Meals • Growth-oriented training • Generous salaries • Empathetic management • Employee well-being support