Customer Support Specialist

Job not on LinkedIn

🔥 12 minutes ago

🇵🇭 Philippines – Remote

💵 ₱30k - ₱35k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Enter orders and handle the end-to-end process until orders reach customers • Communicate order-status and production-schedule changes with manufacturing suppliers, sales representatives, and clients • Build sustainable relationships and trust with customer accounts through open and interactive communication • Work with suppliers and the internal team to resolve order issues • Ensure production proof approvals are received and reviewed • Document proof and production status in internal systems • Maintain up-to-date records of customer interactions, transactions, comments, and complaints • Document order-related activities in various systems and maintain order-status updates in company internal software • Follow communication procedures, guidelines, and policies • Complete aligned ad hoc tasks

🎯 Requirements

• A highly proficient communicator in both spoken and written English • Strong customer service orientation • Excellent problem-solving and analytical skills • Strong organizational and time management skills • Ability to function well in a high-paced and at times stressful environment • Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 1-2 years of direct Promotional, Customer Service, or Order Management experience • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in Microsoft and Google applications • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal • Direct experience in the promotional industry or comparable e-commerce experience is beneficial • Experience with inbound and outbound calls, customer retention, and inside sales is preferred • Customer orientation and ability to adapt to and respond to diverse types of characters • Familiarity with CRM systems and practices • Comfortable with social media marketing • Knowledge of promotional industry-specific software such as Sage, ESP, CommonSku, and Syncore

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth