DCX Team Leader

Job not on LinkedIn

🔥 15 hours ago

🇵🇭 Philippines – Remote

💵 ₱40k - ₱50k / month

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Ensure client services team members meet client expectations • Conduct ongoing training for new hires and longtime employees • Track and manage employee attendance • Complete regular employee performance reviews • Coach and mentor team members with performance and work issues • Collaborate with teams and departments on employee and operational concerns • Alert sales and hiring teams when new hires are needed • Report team performance, goals, attendance, and other issues to Customer Success Management leadership • Perform analogous tasks

🎯 Requirements

• Minimum 3 years of experience in a team lead role • Minimum 3 years of experience in the BPO industry • Microsoft Excel required • Microsoft Office knowledge required • Very proficient written and spoken English • Intuitive with computers and able to learn various software • Ability to use Microsoft Suite, Google Suite, web portals, and communication applications • Self-motivated, results driven, well-structured, organized, and able to multitask • Strong communication, empathy, problem-solving, and attention-to-detail abilities

🏖️ Benefits

• Work-from-home opportunities • Travel allowances • Meals • Generous salaries • Growth-oriented training • Empathetic management focused on employee well-being